Frequently Asked Questions Frequently Asked Questions Where is my order? Check the status of your online order at your convenience by logging into your Country Outfitter account. If you do not have an account, you may check your order status here. Has my order shipped? See if your online order has shipped by logging into your Country Outfitter account. You may also check your order status here. How do I cancel my order? There is generally a small window of time immediately after your order is placed in that it could be cancelled. To see if your order can be cancelled, contact our customer service department. If you are located outside of USA, dial 316-219-7970. If we are unable to cancel your order, you may return your item for a refund (excluding shipping charge and return postage). How do I return an item? It's easy to return your item. Learn more about Returns and Exchanges here. How do I check the balance of my gift card? To check your eGift Card balance, please contact us at 1-888-612-0124 or email countryoutfitter@buyatab.com and include your reference number. Do you ship internationally? Currently Country Outfitter only ships within the Contiguous and Non-Contiguous United States. We regret that we are unable to accept or ship International orders at this time, we look forward to expanding our shipping options in the future. Do you accept PayPal/Checks/MoneyOrder/COD? Yes, we accept Paypal. However, we do not accept COD. Checks and money orders need to be sent in with an order agreement that needs to be requested via email to info@countryoutfitter.com. Please note orders placed with a money order will be refunded through a check. Why don't you pay for return shipping? Unfortunately there are no refunds for shipping. However, we do not apply any restocking fees to your return. You may use our prepaid shipping label for exchanges and we will waive the $10 fee. What size should I order? Please visit our Sizing Guide page for more information. How do I clean my boots? Learn more about boot care here. Do you have a catalog? We currently do not have a catalog. However, you can keep up with our new arrivals, sales and receive a special offers by signing up for our email newsletter here.