- Q: Where is my order?
- Q: Has my order shipped?
- Q: How do I cancel my order?
- Q: What size should I order?
- Q: How do I clean my boots?
- Q: Do you ship internationally?
- Q: Do you accept PayPal/Checks/MoneyOrder/COD?
- Q: Why don't you pay for return shipping?
- Q: Do you have a catalog?
- Q: Can you check the balance of my gift card?
Q: Where is my order?
A: Check the status of your online order at your convenience by logging into your Country Outfitter account.
Q: Has my order shipped?
A: See if your online order has shipped by logging in to your Country Outfitter account.
Q: How do I cancel my order?
A: There is generally a small window of time immediately after your order is placed in that it could be cancelled. To see if your order can be cancelled, contact our customer service department immediately at 1-866-824-7970 (outside of USA dial 316.219.7970). If we are unable to cancel your order, you may return it for a refund (excluding shipping charge and return postage). Visit our Returns page for more information.
Q: Do you ship internationally?
A: Yes. Depending on the country and region, we ship via UPS or DHL. You will need to pay duty or customs fees when your packages arrives. Please check with your local authorities for more information on these charges.
Any in-stock item will ship next business day. Items shipping from the vendor will require an additional 14 days for processing. These products must be shuttled from other distribution centers to our primary fulfillment center for shipment on to you.
Due to government regulations, we cannot ship exotic skin boots to some countries. Additionally, we regret that some vendors do not allow us to ship their products internationally.
Q: Do you accept PayPal/Checks/MoneyOrder/COD?
A: Country Outfitter accepts all major credit cards (Visa, MasterCard, American Express, Discover, Japan Bank). We will accept payment by check or money order if sent with a completed order form to the following address:
PO Box 12445
Wichita, KS 67277-2445
We are unable to accept COD orders.
Q: Why don't you pay for return shipping?
A: You will find competitive - even aggressive - prices at CountryOutfitter.com.
Because of our pricing structure, we ask our customers to cover postage to return an item they do not wish to keep. If you exchange an item for something else, we will waive shipping to get the new item to you.
Q: Can you check the balance of my gift card?
A: You may check your gift card balance anytime by calling the number listed on the back of the card.