Frequently Asked Questions

Frequently Asked Questions

Check the status of your online order at your convenience by logging into your Country Outfitter account. If you do not have an account, you may check your order status here.

See if your online order has shipped by logging into your Country Outfitter account. You may also check your order status here.

There is generally a small window of time immediately after your order is placed in that it could be cancelled. To see if your order can be cancelled, contact our customer service department. If you are located outside of USA, dial 316-219-7970. If we are unable to cancel your order, you may return your item for a refund (excluding shipping charge and return postage).

It's easy to return your item. Learn more about Returns and Exchanges here.

To check your eGift Card balance, please contact us at 1-888-612-0124 or email and include your reference number.

Currently Country Outfitter only ships within the Contiguous and Non-Contiguous United States. We regret that we are unable to accept or ship International orders at this time, we look forward to expanding our shipping options in the future.

Yes, we accept Paypal. However, we do not accept COD. Checks and money orders need to be sent in with an order agreement that needs to be requested via email to Please note orders placed with a money order will be refunded through a check.

Unfortunately there are no refunds for shipping. However, we do not apply any restocking fees to your return.

Please visit our Sizing Guide page for more information.

Learn more about boot care here.

We currently do not have a catalog. However, you can keep up with our new arrivals, sales and receive a special offers by signing up for our email newsletter here.