Returns

Return Policy

You can return your items to us for a refund within 30 days of delivery. All returned items must be in their original packaging with the tags attached and be in new, unworn, and unwashed condition.

Return Shipping and Costs

We offer an online return process where you can set up your return and print off an optional prepaid return shipping label. If you are returning your item for a refund using our label, a flat fee of $5 will be deducted from your refund.

If you would like to use another shipping method to return your item, you may do so at your own cost; however, it is not recommended. We can only maintain visibility and offer protection on returns with labels issued through Country Outfitter.

If the original packaging or box is damaged, the return will be subject to a repackaging fee of $5. If for any reason the returned item is not in its original condition, a 15% restocking fee will be deducted from the refunded amount. In extreme cases the return may be refused and shipped back.

Processing Time

If you are sending a package back using one of our prepaid return shipping labels, it can take 8-10 days to arrive to our warehouse. Once the return is delivered to Country Outfitter, it can take up to 7-10 business days for our returns department to process the return and issue the refund. We will contact you by email as soon as your return is processed.

*Note: We highly recommended that you use our return process and return shipping label. This will allow lower shipping costs for you, faster processing, and full protection of your return delivery back to our warehouse.

Refunds

If you request a refund, a confirmation of the refund will be emailed to you. We issue refunds immediately, but it may take your financial institution 2-3 days to post the funds to your account. Please note that any shipping fees paid on your original order are nonrefundable.

Store Credit

We unfortunately no longer offer store credit.

Defective Items

If you believe the product you received could be defective, please contact our Customer Service department before returning the item. Once the item has been examined by our product experts, we will determine if we are able to make a replacement order or issue a refund. While we are unable to guarantee an outcome, we will do our best to reach a conclusion as quickly as possible.

Clearance Items

All clearance items are final sale and cannot be returned

Returning a Gift

If you are returning a gift, all you will need is the order number from the top right corner of the pack slip. Please note on the return form if you would like the refund to go back to the original purchaser.

Returning an Order from Canada

Our return policy and fees are the same for US and Canadian orders.

To get your return shipping label, please contact our Customer Service department.

Help Setting Up a Return

Returns are processed through your Country Outfitter account. If you were a registered member when you placed your order you can log into your account here to set up your return. If you placed the order as a guest you can still set up a return here.

Once you have accessed your order details, you may set up a return by following these instructions:

1.  Select the order you would like to return with the Return Item(s) button.

2.  Choose to return for a refund. If you choose store credit, it will be processed as a refund.

3.  Select the item you wish to return and the reason for your return.

4.  Click the button to Create Label and Complete Return. You should see a success message and another button to print your return label. The label will also be emailed to you if you prefer to print it later.

5.  To complete the return, click “Request a Return.” This will create your return and generate the shipping label if one was requested.This label will be emailed to the address used to place your order. Please be sure to check your Spam folder.

6.  Attach the return label to the outside of the shipping box, not to the product or boot box. Mark through or tear off the original shipping label to avoid incorrect scanning during shipment.

7.  To ensure your return is processed in a timely manner, fill out the return form that was included with the order. If the return form is not available, you may print a new copy here.

If you would like to track your return on the way back to us, you can click the return label tracking number under the RA number in your order details. Once it arrives to our warehouse, it can take a few days for processing, but, as soon as it is complete, you will receive a confirmation email.

Need More Information?

If you still have unanswered questions, you may check out our FAQ page or contact us.