FAQ

Company Information

Countryoutfitter.com is part of the Acumen Brands family of online stores. You can see more about us on our about page.

Ordering Basics

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  • How do I place an order?
    1. Select Your Product - While on the product page for the item you want to buy, select the proper fields (width, size, color, quantity, embroidery information, etc.) and click the “Add to Cart” button. You will be directed to the shopping cart, where you can “Begin Secure Checkout” or “Continue shopping” if you want to purchase additional items.
    2. Enter Your Discount Code or Gift Card - If you have any discount codes or gift cards, you will enter them in the 'Enter Coupon/Gift Code' box above the subtotal and then click 'Apply.'
    3. Choose your Shipping Method - We offer several methods of shipping but the default is FedEx Saver Shipping which typically takes 4-8 business days. Upgraded shipping options will get your order to you faster.
    4. Begin Checkout - You can then click “Begin Secure Checkout.” You will be directed to a secure checkout page where you can enter your shipping and payment information. You may also checkout using PayPal by clicking the link in the Shopping Cart.
    5. Fill in the appropriate fields and click “Complete Purchase” to finish your order!
  • When will my order ship?
    The time frame given on each product after you select size and color reflects the estimated amount of time it will take to prepare your order for shipment. Many items are available to ship within 24 hours. Others may take longer depending on availability. Orders do ship complete, so if multiple items are added to a cart, the time frame listed above your subtotal reflects when it should ship from our warehouse.
  • How do I know the item(s) I am ordering are available?
    We keep our website as up-to-date as possible with currently available items. However, if we unexpectedly run into a problem with an ordered item, we will notify you via e-mail immediately.
  • What about computer monitor and product color discrepancy?
    Our in-house photographers shoot the majority of images seen on our website. We work hard to accurately represent the products and the colors on your screen. However, all monitors are different, and personal settings may affect the colors your computer displays. Make sure your monitor is set to default standard settings for the most accurate representation of colors.
  • Does Country Outfitter offer a catalog?
    No, we do not publish a printed catalog. Instead, our website serves as a living catalog, which allows for more product detail, availability information, and new products. 

Embroidery

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Order Status, Changes, and Cancellations

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Payment Details

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  • What payment methods does Country Outfitter accept?
    We accept Visa, MasterCard, Discover, American Express, and PayPal. All prices on our website are in US dollars, and we are not able to accept foreign currency, checks, or money orders.
  • Does Country Outfitter charge sales tax?
    As required by law, orders shipped to the state of Arkansas are subject to applicable sales tax. If your order is being shipped to any other state, sales tax will not be added to your order.
  • How do I use a gift card, promo, or coupon code?
    While on the shopping cart page, enter your code in the 'Enter Coupon/Gift Code' box above the subtotal and then click 'Apply.' Only one Coupon Code may be used per order, and discounts are not applicable towards purchases of gift cards, Lucchese, Old Gringo, Ugg or Flash items.
    However, you are able to use one Coupon Code in conjunction with a Gift Code. To use multiple Gift Codes, you will need to place your order over the phone at 1-866-824-7970.
  • Why has my card been charged if my order has not shipped?
    Payment is processed at the time the order is placed. This not only ensures payment, but also protects cardholders, as we have a security and fraud protection process enabled for your benefit.

Check Out and Security Issues

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  • What if my order is declined?
    If an order is attempted, but cannot be processed due to being declined or due to fraud services protection, we recommend contacting your bank to make sure those funds are not held since the order did not finalize on our end.
  • Is shopping at Country Outfitter secure?
    Country Outfitter takes every precaution to protect your user information. When you submit sensitive information via the website, your information is protected both online and offline.
    When you provide sensitive information (such as a credit card number) on our registration or order forms, that information is encrypted and is protected with Secure Sockets Layer (SSL) encryption technology. To learn more about our security, visit our store privacy policy.

Shipping Information

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  • How much does shipping cost?
    FedEx Saver Shipping is FREE for every order $99 or over. For orders $89.99 and under, FedEx Saver Shipping is $5.99.
    We offer an upgrade to FedEx Premium Ground shipping for $9.99. For items that are currently in our warehouse, we offer expedited shipping methods; FedEx 2-Day Air is $14.99, and FedEx Next Day Air is $24.99.
  • How are orders shipped?
    All orders are shipped via FedEx in order to provide the best possible service for our customers. There are several different shipping options for your convenience:
    FedEx Saver Shipping will choose the most affordable FedEx shipping method, which is typically FedEx SmartPost. FedEx SmartPost utilizes the US Postal Service for final delivery to you. This method typically takes 4 to 8 business days to be delivered, depending on the destination.
    FedEx Premium Ground shipping is our fastest method of ground delivery, and typically takes 1 to 4 business days for delivery in most places within the contiguous U.S.
    We also offer FedEx 2Day Air and FedEx Next Day Air, which are available as an upgrade.
  • What if I have PO Box?
    If you have a PO Box in addition to your physical address, please use your PO Box as the shipping address if you choose FedEx Saver Shipping method.
    If you want the package delivered to your physical address, you will need to upgrade to FedEx Premium Ground. FedEx will deliver Premium Ground packages directly to your door.
  • Can my order be expedited?
    We offer expedited shipping only for items that have a promised ship time of 24 hours, which is displayed on each item page after selecting your appropriate size, color, and width. Please choose an expedited shipping option during the checkout process.
  • Does Country Outfitter ship internationally?
    Unfortunately, at this time we are unable to ship outside of the United States.
  • Does Country Outfitter ship to Alaska or Hawaii?
    We are able to ship to Alaska and Hawaii. There is a surcharge of $15 in addition to the shipping cost that is applied during checkout. Free Shipping for orders $99 and over only applies to orders shipping within the contiguous United States. To place your order, please contact Customer Service at 866-824-7970.
  • Why hasn’t my product shipped?
    1. You placed an order after the close of business.
      If you place an order after 5 pm Central Time, your order will not process until the next business day. This means that if you place an order Monday night at 9 pm, your order will not begin processing until Tuesday. Similarly, if you place an order after 5 pm on a Friday, your order will begin processing on the following Monday (the next business day).
    2. You placed an order on a national holiday, or when our offices are observing a national holiday.
      If you place an order during the time when our offices are observing national holidays, it will be processed on the first business day after the holiday observance.
    3. You purchased a handmade product.
      Certain boot makers such as Corral, Lucchese, Old Gringo, and Rod Patrick can have longer ship times than other brands. The estimated ship time will be displayed on the product page after you select your size and width.
    4. Your order is being prepared for shipment
      Please review your order status for the estimated ship date for your order. You will receive a shipping confirmation email with a tracking number as soon as it ships. If the estimated ship date has passed and you haven’t received a shipment notification, please feel free to contact us for an update.

Returns & Exchanges

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  • What is Country Outfitter’s return policy?
    In the event that you aren’t completely satisfied with your order, we do offer a 100% money back guarantee within 30 days of receiving your order. Please make sure everything is in its original packaging with manufacturer tags and that it hasn’t been washed or worn. As usual, embroidered sales are final and cannot be returned or exchanged. If you want to return an item for a full refund, you will be responsible for shipping charges. We do not accept "postage due" returns. Shoe or boot returns and other boxed items must be in the original, undamaged packaging. Please do not tape or attach postage directly to the shoe box, but to the shipping box. Damaged shoe or product boxes will be subject to a $3.50 fee. Returns that are not in their original, resellable condition are subject to a 15% restocking fee.
  • How do I return an item?

    If for any reason you’re not satisfied with the items you receive, we want to make your return as easy as possible:


    You can set up your return and print out a $5 return label online at CountryOutfitter.com account$5 will be deducted from your final refund amount.


    *If you have not yet set up an account, click “Setup my account” just below the “Sign In” button. You will then enter your email address and receive a confirmation email to set up your password.


    If you already have an account, simply enter your email address and password under “Sign in to your account,” then follow this 5 step process: 


    1. Click the order number that contains the item you want to return.

    2. Click "Return items from this order."

    3. Select items you want to return by choosing the return reason, and how many you are returning.

    4. Choose how you wish to return your item. You can either print a shipping label and we will deduct $5 from your return credit, or you can ship using the method of your choice. We do ask that you get a tracking number for safety purposes if you ship without using our label. 

    5. Click “Continue” and you'll be prompted to either print a shipping label or get a Return Authorization (RA) number for your records.


    Next, please fill out the return/exchange form on the back of your invoice, or enclose a note providing your name, order number, and whether you prefer a refund or an exchange to help us process your return more quickly.


    Repackage returns in the original shipping container, if it’s still handy, and ship the items to:


    Acumen Brands Returns

    2041R North Shiloh Dr

    Fayetteville, AR 72704


    Your return will be processed within two weeks of receipt, and a confirmation email will be sent out to you at that time.


    *We can not provide return labels for APO returns.

    *If you do not wish to use our return label, we do ask that you get a tracking number from your shipper for security purposes. We want to be sure that your items make it back to us safely. 

  • When will I get my refund?
    Once your return is received, a refund or an exchange order will be processed within 2 weeks and a confirmation email (from an @acumenholdings.com account) will be sent at that time.
  • How do I exchange an item?

    Exchanges are accepted for up to 30 days from the time that you receive your order and are set up much like returns. Just follow the “How To” instruction listed above (under "How do I return an item?") to print a return label, then fill out the return/exchange form that came with your order indicating which items you would like sent back out to you. We will place your new exchange order for you within 2 weeks of receiving your return. A confirmation email will be sent out to you at that time.


    Any further questions? Just let us know!


    • Phone: (866) 824-7970
    • Our call center is open 8:30am to 5pm CST Monday - Friday
    • Email: info@countryoutfitter.com
  • What if I received a defective product?
    Country Outfitter is a retailer – we do not manufacture any products and we do not sell factory rejects. However, if you receive a product and believe there is a manufacturing defect, please contact us immediately and before sending the product back. We will work with the manufacturer to replace the item for you as the protocol for defective products depends on which manufacturer issued the product.
  • Can I return a Flash Sale item?
    All Flash Sale items are final sale and non-returnable. We offer our incredible discounts because we do not keep any inventory after our sales end. Because of this, we cannot process returns. We do want you to be satisfied with your order and do not expect you to pay for a damaged product. If this is the case with your order, please contact us, and we will do our best to make it right.
Free Shipping in continental USA on orders over $99.00