Customer Service
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Customer Service
If you have any questions
or need help with your
account, please contact us.
Returns & Exchanges
Thank you for choosing CountryOutfitter.com! If you aren't 100% satisfied, we accept returns for exchange or credit within 60 days of purchase. We also provide FREE return shipping on Exchanges.
Returns for orders paid by Affirm or PayPal will be credited back to the original payment method, so you may re-order at your convenience.
Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn) and no monogrammed merchandise returns will be accepted.
We will only accept boot returns if the soles are unscratched and in as-new condition. We recommend trying on boots in a carpeted area to prevent scratching.
Choose Between 2 Options For Returns
1. By Mail
It's easy to return your item by printing your own prepaid UPS shipping label. A handling fee of $10 will be deducted from your refund - this fee will be waived for exchanges.
If you do not wish to use the prepaid UPS return label, please send your returns directly to:
Country Outfitter Returns
4969 S Lulu Court
Dock 14
Wichita, KS 67216
If you are outside the United States and wish to return an item, you will be responsible for covering any applicable Cash on Delivery (COD) charges.
2. In a Boot Barn Store
If you're near a Boot Barn store, you may bring your return or exchange in to the store with no extra charge.
For Exchanges Only
Country Outfitter will gladly pay the shipping expense to send you a replacement item. Use our handy Prepaid Return Label to exchange your item, and we will waive the $10 shipping fee.
Questions?
Email us your question(s) at info@countryoutfitter.com and we'll get back with you as soon as we can. We aim to respond within 24 hours.
Call 1-866-824-7970
Our Customer Service department hours are:
Monday - Friday
10:00AM to 8:00PM Central Time.
Saturdays - Sundays
10:00AM to 8:00PM Central Time.