Frequently Asked Questions


01. How do I place an order?

  1. Select Your Product - While on the product page for the item you want to buy, select the proper fields (width, size, color, quantity, etc.) and click the “Add to Cart” button. You can either continue shopping or go to the cart page to begin the checkout process.
  2. If you have a coupon or promotion code you can enter it on the cart page.
  3. Begin Checkout - You can then click “checkout” to pay with a credit card or gift card, or you can click “checkout with PayPal.”
  4. Once you move on to checkout we recommend setting up your online account if you are a new customer or signing in to your account if you’ve shopped with us before. This allows you to have access to view order details, check status, access online returns, and maintain a wishlist after your order is placed.
  5. Next you will enter your shipping address and can select from applicable shipping methods based on your products and delivery location.
  6. Then you will enter your billing address (if separate from shipping) or you can select the option to match the billing with the shipping address.
  7. The final step is to enter your credit card information, gift code, or you may checkout with Paypal.

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02. When will my order ship?

The time frame given on each product after you select all required fields (sizing, color, toe style, etc.) is the estimated amount of time it will take to prepare your order for shipment. Many items are available to ship within 1 business day. Others may take longer depending on availability and an average day range will be provided. Orders do ship complete, so if multiple items are added to a cart, the time frame listed on your checkout page reflects when it should ship from our warehouse.
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03. How do I know the item(s) I am ordering are available?

We keep our website as up-to-date as possible with currently available items. However, if we unexpectedly run into a problem with an ordered item, we will notify you via e-mail immediately.
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04. What about computer monitor and product color discrepancy?

Our in-house photographers shoot the majority of images seen on our website. We work hard to accurately represent the products and the colors on your screen. However, all monitors are different, and personal settings may affect the colors your computer displays. Make sure your monitor is set to default standard settings for the most accurate representation of colors.
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05. Does Country Outfitter offer a catalog?

No, we do not publish a printed catalog. Instead, our website serves as a living catalog, which allows for more product detail, availability information, and new products.
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06. How do I check my order status?

If you are a registered user, you may visit and log in. If you are an unregistereed user or checked out as a guest, you can still view your order information here: - all you'll need is your order number, email address used to place the order, and the billing zip code. Here you will be able to view orders, order details, shipping updates, request changes/cancellations, and set up returns.
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07. How do I change or cancel my order?

If you need to change anything about your order, including cancelling an item, please contact us immediately. Once orders move into our shipping process, it may not be possible to make a change. You may submit a request for a cancellation or an order change at
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08. What payment methods does Country Outfitter accept?

We accept Visa, MasterCard, Discover, American Express, and PayPal. All prices on our website are in US dollars, and we are not able to accept foreign currency, checks, or money orders.
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09. Does Country Outfitter charge sales tax?

As required by law, orders shipped to the states of Kansas and Texas are subject to applicable sales tax. If your order is being shipped to any other state, sales tax will not be added to your order. If your order is shipping to Canada, Duties and Taxes will be added to the shipping method cost.
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10. How do I use a gift, promo, code?

Gift Codes: If you have a Country Outfitter gift code, you can enter the code during step 2 of checkout by clicking "Have a gift card?". The amount will deduct from your subtotal and your order total will update.

Promos and Coupon Codes: Most promos will automatically apply when clicked through emails or advertisements.  Coupon codes can be entered on the cart page prior to checkout.

Some brands are excluded from discounts.  Discounts are not applicable toward purchase of Gift Cards, Ariat, Bed Stu, Carhartt, Chippewa, Durango, Freebird by Steven, Georgia, Justin, Justin Original Workboots, Lucchese, Minnetonka, Nocona, Old Gringo, Rocky, Timberland PRO, Tony Lama, UGG, Under Armour, or Yeti.
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11. Why has my card been charged if my order has not shipped?

Payment is processed at the time the order is placed. This not only ensures payment, but also protects cardholders, as we have a security and fraud protection process enabled for your benefit.
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12. What if my order is declined?

If an order is attempted, but cannot be processed due to being declined or due to fraud services protection, we recommend contacting your bank to make sure those funds are not held since the order did not finalize on our end.
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13. Is shopping at Country Outfitter secure?

Country Outfitter takes every precaution to protect your user information. When you submit sensitive information via the website, your information is protected both online and offline.

When you provide sensitive information (such as a credit card number) on our registration or order forms, that information is encrypted and is protected with Secure Sockets Layer (SSL) encryption technology. To learn more about our security, visit our store privacy policy at
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14. How much does shipping cost?

Orders over $99 qualify for free shipping within the contiguous United States. Orders below $99 will have a $4.99 shipping fee applied. Premium shipping is $7.99. Two Day Shipping is $14.99 and One day shipping is $24.99.
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15. How are orders shipped?

All orders are shipped via FedEx, UPS, or USPS in order to provide the best possible service for our customers. There are several different shipping options for your convenience:

Saver Shipping will choose the most affordable shipping method, which is typically FedEx SmartPost. FedEx SmartPost utilizes the US Postal Service for final delivery to you. This method typically takes between 5 and 10 days.

Premium Shipping is our fastest method of ground delivery, and typically takes 3 to 4 business days for delivery in most places within the contiguous U.S.

We also offer Two Day Shipping and One Day Shipping, which are available as an upgrade.
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16. What if I have PO Box?

The only shipping method that can ship to a PO Box is PO Box shipping which typically takes 5-10 days. This method is free for orders over $99. For orders below $99, there is a $4.99 shipping fee that will be applied.
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17. Can my order be expedited?

We offer expedited shipping only for items that have a promised ship time of 1 business day, which is displayed on each item page after selecting your appropriate size, color, and width. Please choose an expedited shipping option during the checkout process.
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18. Does Country Outfitter ship to Canada/Internationally?

We are able to ship to Canada. Different shipping charges will apply and are displayed during checkout.

Unfortunately, we are not able to ship outside the United States and Canada at this time.
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19. Does Country Outfitter ship to Alaska or Hawaii?

We are able to ship to Alaska and Hawaii. Orders shipped to these states are subject to a $15 surcharge for shipping. The orders will automatically be sent out via Two Day Shipping and cannot be delivered to PO Boxes. Please provide a physical address for orders when shipping to these states.
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20. Why hasn’t my product shipped?

  1. You placed an order after the close of business. If you place an order after 5 pm Central Time, your order will not process until the next business day. This means that if you place an order Monday night at 9 pm, your order will not begin processing until Tuesday. Similarly, if you place an order after 5 pm on a Friday, your order will begin processing on the following Monday (the next business day).
  2. You placed an order on a national holiday, or when our offices are observing a national holiday. If you place an order during the time when our offices are observing national holidays, it will be processed on the first business day after the holiday observance.
  3. Your order is being prepared for shipment
  4. Please review your order status for the estimated ship date for your order. You will receive a shipping confirmation email with a tracking number as soon as it ships. If the estimated ship date has passed and you haven’t received a shipment notification, please feel free to contact us for an update.

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21. What is Country Outfitter’s return policy?

You can return your items to us for a refund within 30 days of delivery. All returned items must be in their original packaging with the tags attached and be in new, unworn, and unwashed condition.

If you want to return an item for a refund, you can set up a prepaid return label through your account at for registered users or if you checked out as a guest.

A $5 deduction will be applied to your refund for the return shipping fee. We do not accept "postage due" returns. Shoe or boot returns and other boxed items must be in the original, undamaged packaging. Please do not tape or attach postage directly to the shoe box, but to the shipping box. Damaged shoe or product boxes will be subject to a $5.00 repacking fee. Returns that are not in their original, resellable condition are subject to a 15% restocking fee, or in extreme cases may be shipped back at our discretion.

Clearance items are final sale and cannot be returned.
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22. How do I return an item?

You can set up your return and print out a return label online at for registered users, or if you checked out as a guest.

Once you have accessed your order details, you may set up a return by following these instructions:

  1. Select the order you would like to return with the Return Item(s) button.
  2. Choose to return for a refund. If you choose store credit, it will be processed as a refund.
  3. Select the item you wish to return and the reason for your return.
  4. Click the button to Create Label and Complete Return. You should see a success message and another button to print your return label. The label will also be emailed to you if you prefer to print it later.
  5. Attach the return label to the outside of the shipping box, not to the product or boot box. Mark through or tear off the original shipping label to avoid incorrect scanning during shipment.
  6. To ensure your return is processed in a timely manner, fill out the return form that was included with the order. If the return form is not available, you may print a new copy here.

If you would like to track your return on the way back to us, you can click the return label tracking number under the RA number in your order details. Once it arrives to our warehouse, it can take a few days for processing; but, as soon as it is complete, you wil receive a confirmation email.
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23. When will my return be processed?

Once your return is received, a refund will be processed within 7-10 days and a confirmation email will be sent at that time.
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24. What if I received a defective product?

Country Outfitter is a retailer – we do not manufacture any products and we do not sell factory rejects. However, if you receive a product and believe there is a manufacturing defect, please contact us immediately and before sending the product back. We will work with the manufacturer to replace the item for you as the protocol for defective products depends on which manufacturer issued the product.
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25. What brands are excluded from discounts?

Discounts not applicable toward purchase of Gift Cards, Ariat, Bed Stu, Carhartt, Chippewa, Durango, Freebird by Steven, Georgia, Justin, Justin Original Workboots, Lucchese, Minnetonka, Nocona, Old Gringo, Rocky, Timberland PRO, Tony Lama, UGG, Under Armour or Yeti.
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Any further questions? Visit our contact page here.