Frequently Asked Questions

Answers

01. How do I place an order?

  1. Select Your Product - While on the product page for the item you want to buy, select the proper fields (width, size, color, quantity, etc.) and click the “Add to Cart” button. You can either continue shopping or go to the cart page to begin the checkout process.
  2. If you have a coupon or promotion code you can enter it on the cart page.
  3. Begin Checkout - You can then click “checkout” to pay with a credit card or gift card, or you can click “checkout with PayPal.”
  4. Once you move on to checkout we recommend setting up your online account if you are a new customer or signing in to your account if you’ve shopped with us before. This allows you to have access to view order details, check status, access online returns, and maintain a wishlist after your order is placed.
  5. Next you will enter your shipping address and can select from applicable shipping methods based on your products and delivery location.
  6. Then you will enter your billing address (if separate from shipping) or you can select the option to match the billing with the shipping address.
  7. The final step is to enter your credit card information and/or a gift code.

Back to top

02. When will my order ship?

The time frame given on each product after you select all required fields (sizing, color, toe style, etc.) is the estimated amount of time it will take to prepare your order for shipment. Many items are available to ship within 1 business day. Others may take longer depending on availability and an average day range will be provided. Orders do ship complete, so if multiple items are added to a cart, the time frame listed on your checkout page reflects when it should ship from our warehouse.
Back to top

03. How do I know the item(s) I am ordering are available?

We keep our website as up-to-date as possible with currently available items. However, if we unexpectedly run into a problem with an ordered item, we will notify you via e-mail immediately.
Back to top

04. What about computer monitor and product color discrepancy?

Our in-house photographers shoot the majority of images seen on our website. We work hard to accurately represent the products and the colors on your screen. However, all monitors are different, and personal settings may affect the colors your computer displays. Make sure your monitor is set to default standard settings for the most accurate representation of colors.
Back to top

05. Does Country Outfitter offer a catalog?

No, we do not publish a printed catalog. Instead, our website serves as a living catalog, which allows for more product detail, availability information, and new products.
Back to top

06. How do I check my order status?

If you are a registered user, you may visit www.countryoutfitter.com/account and log in. If you are an unregistered user or checked out as a guest, you can still view your order information here: www.countryoutfitter.com/order-status - all you'll need is your order number, email address used to place the order, and the billing zip code. Here you will be able to view orders, order details, shipping updates, request changes/cancellations, and set up returns.
Back to top

07. How do I change or cancel my order?

If you need to change anything about your order, including cancelling an item, please contact us immediately. Once orders move into our shipping process, it may not be possible to make a change. You may submit a request for a cancellation or an order change at www.countryoutfitter.com/contact.
Back to top

08. What payment methods does Country Outfitter accept?

We accept Visa, MasterCard, Discover and American Express. All prices on our website are in US dollars, and we are not able to accept foreign currency, checks, or money orders.
Back to top

09. Does Country Outfitter charge sales tax?

As required by law, orders shipped to the states of Kansas and Texas are subject to applicable sales tax. If your order is being shipped to any other state, sales tax will not be added to your order.
Back to top

10. How do I use a gift, promo, code?

Gift Codes: If you have a Country Outfitter gift code, you can enter the code during step 2 of checkout by clicking "Have a gift card?". The amount will deduct from your subtotal and your order total will update.

Promos and Coupon Codes: Most promos will automatically apply when clicked through emails or advertisements.  Coupon codes can be entered on the cart page prior to checkout.

Some brands are excluded from discounts.  Discounts are not applicable toward purchase of Gift Cards, Ariat, Bed Stu, Carhartt, Chippewa, Durango, Freebird by Steven, Georgia, Justin, Justin Original Workboots, Lucchese, Minnetonka, Nocona, Old Gringo, Rocky, Timberland PRO, Tony Lama, UGG, Under Armour, or Yeti.
Back to top

11. Why has my card been charged if my order has not shipped?

On orders placed before 2/17/17, payment was processed at the time the order is placed. For order placed on or after 2/17/17, we authorize your card when the order is placed but do not charge until after the order is shipped.
Back to top

12. What if my order is declined?

If an order is attempted, but cannot be processed due to being declined or due to fraud services protection, we recommend contacting your bank to make sure those funds are not held since the order did not finalize on our end.
Back to top

13. Is shopping at Country Outfitter secure?

Country Outfitter takes every precaution to protect your user information. When you submit sensitive information via the website, your information is protected both online and offline.

When you provide sensitive information (such as a credit card number) on our registration or order forms, that information is encrypted and is protected with Secure Sockets Layer (SSL) encryption technology. To learn more about our security, visit our store privacy policy at www.countryoutfitter.com/privacy-policy.
Back to top

14. How much does shipping cost?

Orders over $99 qualify for free shipping within the contiguous United States. Orders below $99 will have a $4.99 shipping fee applied.
Back to top

15. How are orders shipped?

All orders are shipped via UPS or USPS in order to provide the best possible service for our customers.

Saver Shipping typically takes between 5 and 10 days.
Back to top

16. What if I have PO Box?

Shipping typically takes 5-10 days. This method is free for orders over $99. For orders below $99, there is a $4.99 shipping fee that will be applied.
Back to top

17. Can my order be expedited?

At this time, we only offer standard ground shipping.
Back to top

18. Does Country Outfitter ship to Canada/Internationally?

At this time, we only ship to addresses within the U.S.
Back to top

19. Does Country Outfitter ship to Alaska or Hawaii?

We are able to ship to Alaska and Hawaii. Orders shipped to these states are subject to a $15 surcharge for shipping.
Back to top

20. Why hasn’t my product shipped?

  1. If you place an order after 5 pm Central Time, your order will not process until the next business day. This means that if you place an order Monday night at 9 pm, your order will not begin processing until Tuesday. Similarly, if you place an order after 5 pm on a Friday, your order will begin processing on the following Monday (the next business day).
  2. If you place an order during the time when our offices are observing national holidays, it will be processed on the first business day after the holiday observance.
  3. You will receive a shipping confirmation email with a tracking number as soon as it ships. If the estimated ship date has passed and you haven’t received a shipment notification, please feel free to contact us for an update.

Back to top

21. What is Country Outfitter’s return policy?

You can return your items to us for a refund within 60 days of delivery. All returned items must be in their original packaging with the tags attached and be in new, unworn, and unwashed condition.

All returns must be shipped to:

CountryOutfitter.com Returns
4950 S. Laura
Wichita, KS 67216

*We are unable to accept delivery of any postage due or COD parcels

Back to top

22. How do I return an item?

Please contact us to discuss return options.
Back to top

23. When will my return be processed?

Once your return is received, a refund will be processed within 2-3 days and a confirmation email will be sent at that time.
Back to top

24. What if I received a defective product?

Country Outfitter is a retailer – we do not manufacture any products and we do not sell factory rejects. However, if you receive a product and believe there is a manufacturing defect, please contact us immediately and before sending the product back.
Back to top

25. What brands are excluded from discounts?

Discounts not applicable toward purchase of Gift Cards, Ariat, Bed Stu, Carhartt, Chippewa, Durango, Freebird by Steven, Georgia, Justin, Justin Original Workboots, Lucchese, Minnetonka, Nocona, Old Gringo, Rocky, Timberland PRO, Tony Lama, UGG, Under Armour or Yeti.
Back to top

 


Any further questions? Visit our contact page here.