Frequently Asked Questions


01. How do I place an order?

  1. Select Your Product - While on the product page for the item you want to buy, select the proper fields (width, size, color, quantity, etc.) and click the “Add to Cart” button. You can either continue shopping or go to the cart page to begin the checkout process.
  2. If you have a coupon or promotion code you can enter it on the cart page, or during checkout.
  3. Begin Checkout - You can then click “checkout” to pay with a credit card or gift card, or you can click “checkout with PayPal.”
  4. Once you move on to checkout we recommend setting up your online account if you are a new customer or signing in to your account if you’ve shopped with us before. This allows you to have access to view order details, check status, access online returns, and maintain a wishlist after your order is placed.
  5. Next you will enter your shipping address and can select from applicable shipping methods based on your products and delivery location.
  6. Then you will enter your billing address (if separate from shipping) or you can select the option to match the billing with the shipping address.
  7. The final step is to enter your credit card information, gift code, or you may checkout with Paypal.

Back to top

02. When will my order ship?

The time frame given on each product after you select all required fields (sizing, color, toe style, etc.) is the estimated amount of time it will take to prepare your order for shipment. Many items are available to ship within 1 business day. Others may take longer depending on availability and an average day range will be provided. Orders do ship complete, so if multiple items are added to a cart, the time frame listed on your checkout page reflects when it should ship from our warehouse.
Back to top

03. How do I know the item(s) I am ordering are available?

We keep our website as up-to-date as possible with currently available items. However, if we unexpectedly run into a problem with an ordered item, we will notify you via e-mail immediately. Back to top

04. What about computer monitor and product color discrepancy?

Our in-house photographers shoot the majority of images seen on our website. We work hard to accurately represent the products and the colors on your screen. However, all monitors are different, and personal settings may affect the colors your computer displays. Make sure your monitor is set to default standard settings for the most accurate representation of colors.
Back to top

05. Does Country Outfitter offer a catalog?

No, we do not publish a printed catalog. Instead, our website serves as a living catalog, which allows for more product detail, availability information, and new products.
Back to top

06. How do I check my order status?

If you are a registered user, you may visit and log in. If you are an unregistereed user or checked out as a guest, you can still view your order information here: - all you'll need is your order number, email address used to place the order, and the billing zip code. Here you will be able to view orders, order details, shipping updates, request changes/cancellations, and set up returns or exchanges.
Back to top

07. How do I change or cancel my order?

If you need to change anything about your order, including cancelling an item, please contact us immediately. Once orders move into our shipping process, it may not be possible to make a change. You may submit a request for a cancellation or an order change at
Back to top

08. What payment methods does Country Outfitter accept?

We accept Visa, MasterCard, Discover, American Express, and PayPal. All prices on our website are in US dollars, and we are not able to accept foreign currency, checks, or money orders.
Back to top

09. Does Country Outfitter charge sales tax?

As required by law, orders shipped to the state of Arkansas are subject to applicable sales tax. If your order is being shipped to any other state, sales tax will not be added to your order.
Back to top

10. How do I use a gift, promo, code?

Gift Codes: If you have a Country Outfitter gift code, you can enter the code during checkout by clicking "Have a gift card?". The amount will deduct from your subtotal and your order total will update.

Promos and Coupon Codes: Most promos will automatically apply when clicked through emails or advertisements.  Coupon codes can be entered on the cart page prior to checkout.

Some brands are excluded from discounts if you are not a Country Outfitter Member.  Discounts are not applicable toward purchase of Gift Cards, Ariat, Bed Stu, Carhartt, Chippewa, Durango, Freebird by Steven, Georgia, Justin, Justin Original Workboots, Lucchese, Minnetonka, Nocona, Old Gringo, Rocky, Timberland PRO, Tony Lama, UGG, Under Armour, or Yeti.

Country Outfitter Members can apply discounts with no brand exclusions.  Becoming a member is easy and free!  Simply create your account here.

Discounts cannot be applied to gift cards.
Back to top

11. Why has my card been charged if my order has not shipped?

Payment is processed at the time the order is placed. This not only ensures payment, but also protects cardholders, as we have a security and fraud protection process enabled for your benefit.
Back to top

12. What if my order is declined?

If an order is attempted, but cannot be processed due to being declined or due to fraud services protection, we recommend contacting your bank to make sure those funds are not held since the order did not finalize on our end.
Back to top

13. Is shopping at Country Outfitter secure?

Country Outfitter takes every precaution to protect your user information. When you submit sensitive information via the website, your information is protected both online and offline.

When you provide sensitive information (such as a credit card number) on our registration or order forms, that information is encrypted and is protected with Secure Sockets Layer (SSL) encryption technology. To learn more about our security, visit our store privacy policy at
Back to top

14. How much does shipping cost?

For items that ship from Country Outfitter to locations in the contiguous United States, shipping is FREE. We do offer an upgrade to 3-5 day shipping for $5.99. For items that are currently in our warehouse, we also offer two expedited shipping methods, Two Day Shipping for $14.99, and One Day Shipping for $24.99.
Back to top

15. How are orders shipped?

All orders are shipped via FedEx, UPS, or USPS in order to provide the best possible service for our customers. There are several different shipping options for your convenience:

5-7 day shipping will choose the most affordable shipping method, which is typically FedEx SmartPost. FedEx SmartPost utilizes the US Postal Service for final delivery to you.

3-5 day shipping is our fastest method of ground delivery, and typically takes 1 to 4 business days for delivery in most places within the contiguous U.S.

We also offer Two Day Shipping and One Day Shipping, which are available as an upgrade.
Back to top

16. What if I have PO Box?

If you would like your order delivered to a PO Box, please use your PO Box as the shipping address.
Back to top

17. Can my order be expedited?

We offer expedited shipping only for items that have a promised ship time of 1 business day, which is displayed on each item page after selecting your appropriate size, color, and width. Please choose an expedited shipping option during the checkout process.
Back to top

18. Does Country Outfitter ship to Canada/Internationally?

We are able to ship to Canada. Different shipping charges will apply and are displayed during checkout.

Unfortunately, we are not able to ship outside the United States and Canada at this time.
Back to top

19. Does Country Outfitter ship to Alaska or Hawaii?

We are able to ship to Alaska and Hawaii. Orders shipped to these states are subject to a $15 surcharge for shipping. The orders will automatically be sent out via Two Day Shipping and cannot be delivered to PO Boxes. Please provide a physical address for orders when shipping to these states.
Back to top

20. Why hasn’t my product shipped?

  1. You placed an order after the close of business.
  2. If you place an order after 5 pm Central Time, your order will not process until the next business day. This means that if you place an order Monday night at 9 pm, your order will not begin processing until Tuesday. Similarly, if you place an order after 5 pm on a Friday, your order will begin processing on the following Monday (the next business day).
  3. You placed an order on a national holiday, or when our offices are observing a national holiday.
  4. If you place an order during the time when our offices are observing national holidays, it will be processed on the first business day after the holiday observance.
  5. You purchased a handmade product.
  6. Certain boot makers such as Corral, Lucchese, Old Gringo, and Rod Patrick can have longer ship times than other brands. The estimated ship time will be displayed on the product page after you select your size and width.
  7. Your order is being prepared for shipment
  8. Please review your order status for the estimated ship date for your order. You will receive a shipping confirmation email with a tracking number as soon as it ships. If the estimated ship date has passed and you haven’t received a shipment notification, please feel free to contact us for an update.

Back to top

21. What is Country Outfitter’s return policy?

In the event that you aren’t completely satisfied with your order, we do offer a 100% money back guarantee within 30 days of receiving your order. Please make sure everything is in its original packaging with manufacturer tags and that it hasn’t been washed or worn.

If you want to return an item for a refund, you can set up a prepaid return label through your account at for registered users or if you checked out as a guest.

A $5 deduction will be applied to your refund for the label fee. If you would prefer the full refund of your order, you can also cover the cost of return shipping and a label fee will not be deducted. We do not accept "postage due" returns. Shoe or boot returns and other boxed items must be in the original, undamaged packaging. Please do not tape or attach postage directly to the shoe box, but to the shipping box. Damaged shoe or product boxes will be subject to a $5.00 fee. Returns that are not in their original, resellable condition are subject to a 15% restocking fee.

Sales of embroidered and personal care items are final and cannot be returned or exchanged.
Back to top

22. How do I return an item?

If for any reason you’re not satisfied with the items you receive, we want to make your return as easy as possible.

You can set up your return and print out a $5 return label online at for registered users, or if you checked out as a guest.

$5 will be deducted from your final refund amount. That fee is charged for each separate package; so if you have items that are going back to multiple sellers, the fee would be charged multiple times.

Once you access your account or the order details:

  1. You will see a link to "Request a Return." Below that you will see if you return is still eligible in the returns time frame. Click "Request a Return."
  2. Select the return type - Exchange, Store Credit, or Refund
  3. Select the item(s) you would like to return and the return reason from the drop down menu.
  4. In the text box, you can include a note of what you would like to exchange for or any other helpful information for our returns department when they receive your item(s) to process.
  5. The last step is to click on "Create label(s) and complete return. The return will set up in our system and on your account where you can click the link to "retieve return label."

Next, please fill out the return/exchange form on the back of your pack slip or enclose a note providing your name, order number, and whether you prefer a refund or an exchange to help us process your return more quickly.

Repackage returns in the original shipping container, if it’s still handy, and ship the items to:

Country Outfitter Returns
2041R North Shiloh Dr
Fayetteville, AR 72704

Your return will be processed within 7-10 days, and a confirmation email will be sent out to you at that time.

*If you do not wish to use our return label, we do ask that you get a tracking number from your shipper for security purposes. We want to be sure that your items make it back to us safely.
Back to top


23. When will I get my refund?

Once your return is received, a refund or an exchange order will be processed within 2 weeks and a confirmation email will be sent at that time.
Back to top

24. How do I exchange an item?

Exchanges are accepted for up to 30 days from the time that you receive your order and are set up much like returns. Just follow the “How To” instruction listed above (under "How do I return an item?") to print a return label, then fill out the return/exchange form that came with your order indicating which items you would like sent back out to you. We will place your new exchange order for you within 2 weeks of receiving your return. A confirmation email will be sent out to you at that time.
Back to top

25. What if I received a defective product?

Country Outfitter is a retailer – we do not manufacture any products and we do not sell factory rejects. However, if you receive a product and believe there is a manufacturing defect, please contact us immediately and before sending the product back. We will work with the manufacturer to replace the item for you as the protocol for defective products depends on which manufacturer issued the product.
Back to top

26. Can I return a personal care item?

Personal care items, such as soap and perfume, are not eligible for return or exchange due to hygienic reasons. We do want you to be satisfied with your order and do not expect you to pay for a damaged product. If this is the case with your order, please contact us, and we will do our best to make it right.
Back to top

27. What brands are excluded from discounts?

Discounts not applicable toward purchase of Gift Cards, Ariat, Bed Stu, Carhartt, Chippewa, Durango, Freebird by Steven, Georgia, Justin, Justin Original Workboots, Lucchese, Minnetonka, Nocona, Old Gringo, Rocky, Timberland PRO, Tony Lama, UGG, Under Armour or Yeti.
Back to top


Any further questions? Visit our contact page here.